We are working hard to protect the health of our people and respond to enquiries. Please help by only contacting us if it’s urgent. Thank you.
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email: email@example.com
Which size should I order?
We kindly remind our customers that our sizes are small sizes. This means you should order at least 2 sizes more than usual. For example, if you normally wear a size M, you should order at least our size XL, or even a 2XL if you like our clothes a little more oversized.
THIS SIZE GUIDE DOES NOT APPLY TO FOOTWEAR. You should order your normal size on our sneakers and boots.
You can find our size chart here: https://streetwearmotionstore.com/pages/sizing
What are your shipping costs and do you provide international shipping?
YES - We Ship WORLDWIDE. Where ever you are in the world we will get your order to you! Our shipping costs are the lowest around. See below our prices:
FREE WORLDWIDE SHIPPING OVER €50
STANDARD SHIPPING €3.49 - 4.45€
What are the payment options available?
We accept all major credit and debit cards through Shopify Payment system. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.
Unfortuately cash on delivery is not accepted.
When will my order arrive?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 -20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).
We urge you to please allow this time before contacting us.
Shipping time is typically dependent on how long customs takes, which can vary from country to country.
Has my order been dispatched yet?
Orders are generally dispatched within 1-5 working days. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on firstname.lastname@example.org and we can give you real time information on whether your order has been dispatched or not.
My item arrived broken or damaged what can I do?
If your product is damaged then please take photos and send them to us on email@example.com. We are not responsible for any damages to boxes, cases or other packaging. We always make sure we sufficiently protect the product. However it's the carriers responsibility to handle them with care, we have no control over this.
I ordered 2 or more items, why did I only receive one?
When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses that we own. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
I need to cancel or change my order how do I this this?
We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
My order is still not here please help?
Firstly, please do not worry it is on it's way. If you order has taken longer than 4 weeks days from dispatch then please contact us and we will look into it for you. We urge you to please allow this time before contacting us. We offer a Money Back Guarantee or will have your order resent.
I put the wrong address for my order, can I change it?
If you have put in the incorrect delivery address on your order then please contact as ASAP. If your order hasn't been shipped or processed then we can update your delivery address no problem. If the order has been shipped or processed then unfortunately there is nothing we can do.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.
I was charged more than what the product was advertised?
All of our products are processed in USD. The price may be shown in your local currency when browsing but once you checkout in will revert into USD. Any additional charges you may see on your bank statement will be applied by your bank due to conversion fees and not us. Also, any import/customs duty or VAT is liable with you (the customer) and not us (Streetwear Motion).
I don't have a tracking number, when will I get it?
When your receive your dispatched email it will be in there most of the time, if not you can email us on firstname.lastname@example.org for a update on your tracking. Please allow 1-3 days for your tracking to update on the system from the carriers. You can use your tracking number >> HERE
I want to return my item, what should I do?
If you want to return your item for any reason please get in contact with us first and we will send you all the details for a return. DO NOT send the items back to the address printed on the label of your package. That is not our return address and your package may go astray.